The store manager is useless and tells me this is company policy. Please be aware when doing business with Pottery Barn. I was dumbfounded!
I explained that I had never heard of not refunding sales tax and asked "why". She explained that's how we handle returns. Never again!!!
Pottery barn is the worst for customer service I have ever seen. I ordered a children's tea set for a birthday gift. Immediately the status was back ordered. I tried to cancel the order and found no possible way to do it online. Then I see comments from other customers that they will NOT cancel an order. They require that you receive it whenever and then return it.
I will never order from them again. My recommendation, stick with Amazon. They know how to treat their customers. My product has shipped but I haven't received it. I told her that shouldn't be the case my card was already charged and the sale may be over then. She put me on hold and a new lady told me they are unable to do a price adjustment. I then asked to speak to a supervisor and a new lady came on and said they would do a one time price adjustment but in the future that I would have to return the item and repurchase the product.
When looking up their policy they do a one time price adjustment on the product. Terrible customer service and a phone call that lasted over 30 minutes. I ordered a sofa in the beginning of June.
With an estimated delivery of mid to end of July. As time went on the estimated delivery kept getting pushed back. I went into the store I ordered it from and they made a call and it was finished, just sitting in the warehouse. The warehouse was suppose to call me in a few days and set up a delivery.
A few weeks went by and I called the store and they told me the warehouse had emailed me n been calling me. Somehow they knew how to get a hold of me to pay for it, but not to get it. I ended up getting an appointment for delivery, and the morning of delivery I got a call saying it wasn't getting delivered because of a quality issue. I went to the store to see what was wrong with it. The store manager didn't have a contact for their warehouse, she couldn't tell me what was wrong with it or where it was.
I choose to get my money back which takes 14 days. It's been one week, hopefully I get my money back with no issues. This seems like a more common issue with pottery barn lately. I don't know what's going on with pottery barn, but they have went down hill.
There is absolutely no communication. I wouldn't be surprised if they're going out of business or some kind of transition. I will never be ordering from Pottery Barn again. I ordered a couch back in July and was told that it would be delivered mid September. I have continued to track it on a weekly basis online and the delivery date never changed. However, the day it was stated on the website went past and nothing happened so I reached out to them and the day I reached out to them the delivery dates "magically" changed on the website to November.
They are refusing to cancel the order and are telling me the couch started being built on the day I contacted them the original date of delivery. I was informed that delivery dates are just an estimate but my response is that twice as long as the estimated delivery date is completely unacceptable. It is literally the poorest customer service I've ever experienced and I will never buy anything from them again.
I would not have ordered a couch that was going to take four months to arrive. I ordered a cabinet from Pottery Barn back in April. They continue to push back the delivery date and will not let me cancel the order.
It is supposed to be here by August 15th. I doubt I will get it by then. If they push it back again I'm not sure what to do? How can a company just not deliver an item and refuse to let me cancel my order? Isnt that theft? Placed an order very late last night and forgot to put in the free shipping code. Called in the morning and was told order was lock so they couldn't do anything.
Well I respect this is PB policy but still the policy is very unfriendly towards customers compared to other online stores I have shopped with. Will not buy from PB again. When you return a gift that you received to Pottery Barn, they do not provide a merchandise credit right then and there.
This is not an ideal return policy for a received gift and you shouldn't have to wait for the merchandise credit - you should be able to walk in the store and exchange the gift that you received for something else. I have done a lot of business with pottery barn.. When calling about the Asby Sleigh Bed, I was given to 5 different departments and hung up on 3 times.
The problem is the bed has started to squeak, I called Furniture medic like they advised. They said the wood had split on the siderail. Repair is I called potterybarn and they just kept hanging up.. The bed was purchased in Pottery Barn does not stand by their products. This is a problem. I have purchased many pieces from them. This wood is defected and potterybarn should pay for repair or replace.
They will not even get on the phone and talk with you. I have now been on hold for over 25 minutes waiting for a supervisor. Purchased two custom matching couches from Pottery Barn one year ago Very expensive couches with such poor workmanship and shabby material!
Stay away from PB!! Purchased an expensive wooden furniture item at PB which subsequently cracked and was returned. PB collected and issued a merchandise credit. Bearing in mind this was a piece of furniture that was faulty, I am appalled by their position and, once I use the credit, I will NEVER shop there again!!!
Worst customer service ever! I ordered 2 of the same personalized item, by mistake of course. None of that happened. They refused to let me speak with a supervisor. I called 3 times and emailed 3 times and still received the 2 items.
I will never order from PB again! I wish I read these comments earlier! In order to get the sale price I had to return the sheets and reorder. It has been 10 days since PB received my return and no refund. They have not responded to 2 e-mails. I ordered a couple items through PB online.
Two days later these items went on sale. I called and spoke with customer service and was told they do not price adjust! What a terrible policy from an otherwise reputable product line. Any other company will price adjust within a certain time frame. Change your policy!!! Very dissappointed! Wish I had read these comments before ordering. Like some others on here, I never was asked if price on order was ok.
Once I received the email confirmation, it was incorrect. I immediately called customer service who said i couldn't cancel order and had to wait until I received the item in order to then return it. I haven't received it yet but I'm just waiting for them to tell me I can't return it when I try returning it. My daughter needs bedding and as much as I love their bedding, I will purchase it elsewhere. Horrible company to deal with.
The item was very nice so I decided to get another one. Also, I could only purchase it in store. Unfortunately, there is no store anywhere near me. I called customer service and asked if I could either buy another one answer was "sorry, we are sold out.
You can only buy another one in store". Then I asked if I could get a price adjustment. The answer was "no, because you already received the item".
When you google "pb price adjustment" it states that they will do this within 30 days. I find it disappointing. What I will say though is that the customer service lady was very friendly and apologetic. I also like their items and will continue to buy PB items. Terrible customer service I called several times and different people told me different things , cancellation policy and return policy. I will never, ever shop there again or recommend Pottery Barn to anyone. We got a table, and just click the delivery button 10 mins later, we decide we want a smaller table, and we were told we have to receive it and order a return pick up, all costed us dollars.
Worst costumer service I have ever been through. I ordered 2 blankets that were on sale. I immediately tried to cancel. They would not let me. The order was not even prossessed yet. Come to find out no exchange or refund because it was on sale. I am stuck with them. Also, they charge outrageous prices. Then put them on sale and won't honor the difference if you just purchased. Pottery barn is a name only. I don't like them or how they do business.
Paying off my card and shutting it down. Won't purchase another product from them. I have been shopping at PB for twenty years. Customer service has always been exceptional everytime I've had to deal with them.
Yes, sometimes the order has been messed up a little, but CS has always taken care of it. I will continue to shop at PB. I WAS given a price adjustment on something I ordered and hadn't yet received which was great. Having said that, it's been two months now and still no refund. I have called on 5 different occasions to ask about the refund. Person on the phone says that they are not sure why the refund hasn't gone through yet.
They then push a lot of keys on a computer, put me hold, etc. And then On the last phone call, I asked if I could speak to a supervisor or if there is someone I could speak to as I would like to complain. Answer - nope, there is no one you can speak to. Has this happened to anyone else? I ordered 6 pillows yesterday and they went on sale today.
I called to get price adjustment and they won't adjust at all.. Unheard of these days.. Please change this awful policy. I purchased a mini teepee on line from your store in December The item was back ordered and did not arrive until December 21, On that day, my son was told that the amount would appear on my Amex statement in 5 days.
Yesterday, I received a Pottery Barn Gift certificate for I did not want a store credit as I had complied with your store policy for refunds. I would like to talk to someone about this. Back in I ordered a couch from Pottery Barn and they delivered the wrong couch weeks later was not the sofa bed I had ordered.
I recall it was one of the most stressful demeaning and frustrating experiences ever with a retail company. So I should have remembered this when I ordered a duvet cover from them this past Sunday marked down with price ending in.
The very next morning I realized I had an extra duvet cover in storage that I'd forgotten about. I immediately called to cancel the order, and was told that it might not be possible but because it was already the next day and they had to contact the verndor. Lo and behold, Thursday 4 days after placing the order , I get an email that the order has shipped!
Even though the original order was to have arrived today! Didn't ship til today so obviously they just delayed it. And they had 3 full days to cancel it, and didn't even bother. Pottery Barn is still the same unethical company they were from the very beginning. Sad to see nothing has changed. I hope they sink and go out of business, but they overcharge for crap to begin with and there are enough consumers to keep their dismal company afloat.
What a bunch of thieves. Never again. Screw you Pottery Barn. Received my order and on time for the holidays although missing one item PB Red German "J". Ordered 2 only 1 in box. Pottery Barn is overpriced and their cancellation and exchange policy is ridiculous in the year they better get a glove and get in the game or they will be following suit of other companies.
Returns and refunds? The items without an original receipt or gift receipts are not eligible for returns. Extended holiday gift returns: if you made your purchase between October 15 through December 26 it can be returned until January You can return your most non-furniture product to any Pottery barn store.
You just need to bring the item to the nearest Pottery store with your original receipt or gift receipt and approach a salesperson, they will guide you with the further return process. If you are not comfortable with the in-store return, you can choose an online return.
You can make your online return through the Pottery barn return page and fill in some pieces of information. Once you finish this process, you will receive a UPS shipping label. The official website of the Pottery barn does not mention the exchange policy. Simply take the product along with the original receipt or gift receipt to a store and ask a salesperson to guide you with the further return process. For this, simply follow the given steps:. If you have an original receipt for a product that you want to return, you will get your refund in your original form of payment.
However, you might want to return a product that has a gift receipt. Here, you will get the amount on the gift receipt refunded in the form of a Merchandise Credit. Pottery Barn will mail this check to you within 14 days. Then, they will later mail you additional Merchandise Credit Cards for the remaining amount. However, if you wish to exchange a product you purchased from Pottery Barn you may take it to a Pottery Barn store and enquire whether it can be exchanged. X9 Items damaged through normal wear and tear.
You can reprint a shipping label from the Returns page of Pottery Barn's official website. This concludes our article on Pottery Barn Return Policy. Here, we have given you information on the Pottery Barn Return Policy and ways by which you can return a Pottery Barn product.
We have also answered a few Frequently Asked Questions in the article.
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